No Downloads

Robert Shelnutt
Robert Shelnutt
Joined: 17 Feb 05
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Topic 190300

For some period of time (several days) my system is not receiving downloads. This after working flawlessly for some period of time (months). I have tried resetting, detaching and reattaching neither of which worked. I am running BOINC Manager 5.2.5 on Windows XP Professional (XP2). Any advice. (I have also tried disabling my Internet Security - Norton Internet Security 2005).
RS

Tern
Tern
Joined: 27 Jul 05
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No Downloads

Step one - update to current (5.2.13 or 14) version of BOINC, which has a lot of "connection problem" fixes. Step two - look on the website of whichever project you're having trouble with. If SETI, and error is "I/O problem", their servers are extremely overloaded this last few days. If error message in Messages tab is "500", then reduce MTU from 1500 to 1400, or even all the way down to 576; still not known what is causing this problem, but random people, at random locations, are affected. Instructions on SETI site.

EDIT:: Just realized this was posted on Einstein site and not general BOINC board. (Einstein staff, PLEASE put logo at top!) Einstein has not suffered either I/O or "500" issues, so if you can provide errors from Messages tab, it would be a great help.

Gary Roberts
Gary Roberts
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Hi Robert, I'm sorry you

Hi Robert,

I'm sorry you are having problems. You should have posted here sooner rather than continued suffering for several days.

Quote:
I have tried resetting, detaching ...

Unfortunately these are probably the very things that you should NOT be doing to solve a problem that has started "out of the blue". What you should be doing is taking a copy of the messages you see in your BOINC Manager and posting them here as there is probably something visible there that will say exactly what the problem really is.

Quote:
I am running BOINC Manager 5.2.5 ...

You attached your current 2.80GHz box on 26 Sept and it last had contact on 01 December. It looks like it got detached at that point. You have just reattached it but it has no work.

I don't think BOINC 5.2.5 was around back on 26 Sept so do you remember what version you had then and do you remember when you upgraded to 5.2.5? Can you also tell us how you connect to the internet and if you have been disabling that connection or suspending projects through your BOINC Manager? Have you been adjusting any preference settings on the website? You need to think back and tell us exactly what you were doing when things suddenly stopped working. I can assure you that there have been no issues with the servers that would account for your problems.

Cheers,
Gary.

jimpas
jimpas
Joined: 27 Nov 05
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After my last work unit was

After my last work unit was completed & results sent, the message indicates that new work was downloaded. However, there is no work unit shown in the WORK tab. I have tried "Retry Communications" & "Reset Project", but nothing.
Here's the latest messages I received from Einstein (and a couple from SETI). Note that there were many SETI messages I did not include due to their server overload.
Any suggestions as to why I cannot download any work units? Thanks
JP

12/5/2005 1:37:07 PM|Einstein@Home|Sending scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi
12/5/2005 1:37:07 PM|Einstein@Home|Reason: Requested by user
12/5/2005 1:37:07 PM|Einstein@Home|Note: not requesting new work or reporting results
12/5/2005 1:37:12 PM|Einstein@Home|Scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi succeeded
12/5/2005 4:53:59 PM|SETI@home|Started download of 13au01aa.6597.24417.429814.109
12/5/2005 4:56:24 PM|SETI@home|Finished download of 13au01aa.6597.24417.429814.109
12/5/2005 4:56:24 PM|SETI@home|Throughput 2515 bytes/sec
12/5/2005 4:56:25 PM||request_reschedule_cpus: files downloaded
12/5/2005 5:02:28 PM||request_reschedule_cpus: project op
12/5/2005 5:02:30 PM|Einstein@Home|Sending scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi
12/5/2005 5:02:30 PM|Einstein@Home|Reason: Requested by user
12/5/2005 5:02:30 PM|Einstein@Home|Note: not requesting new work or reporting results
12/5/2005 5:02:35 PM|Einstein@Home|Scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi succeeded
12/5/2005 5:02:59 PM|Einstein@Home|Resetting project
12/5/2005 5:02:59 PM||request_reschedule_cpus: exit_tasks
12/5/2005 5:02:59 PM||request_reschedule_cpus: project op

Tern
Tern
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RE: After my last work unit

Message 20459 in response to message 20458

Quote:
After my last work unit was completed & results sent, the message indicates that new work was downloaded. However, there is no work unit shown in the WORK tab. I have tried "Retry Communications" & "Reset Project", but nothing.

PLEASE do not use "Reset project"... all it does is delete all of your files-on-hand, forcing them to be reloaded, and possibly change your LTD figures.

Quote:
12/5/2005 1:37:07 PM|Einstein@Home|Note: not requesting new work or reporting results

This is saying that Einstein does not want any new work. This is generally because the project has gotten "ahead" of your resource share, and a debt is owed some other project. It is not an error, and BOINC will download more Einstein work as soon as the other project has caught up.

IF your cache is set low enough, say under 1 day, you can safely "force" extra work to be downloaded - simply suspend the _other_ project(s), and BOINC will get more Einstein. However, when you unsuspend the others, Einstein will not be worked on, in favor of the one to which the debt is owed. If your cache is high, this is dangerous as deadlines could be missed.

Gary Roberts
Gary Roberts
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RE: After my last work unit

Message 20460 in response to message 20458

Quote:
After my last work unit was completed & results sent, the message indicates that new work was downloaded. However, there is no work unit shown in the WORK tab. I have tried "Retry Communications" & "Reset Project", but nothing.
Here's the latest messages I received from Einstein (and a couple from SETI). Note that there were many SETI messages I did not include due to their server overload.
Any suggestions as to why I cannot download any work units? Thanks

Bill has given sound advice, particularly about the reason why EAH is not requesting more work, and particularly about NOT resetting a project to try to force more work.

There were a couple of points that puzzled me so I though I'd ask:-

1. You only show 2 projects, Seti & EAH but I presume you have others?
2. Can you tell us the resource shares for all projects?
3. Can you tell us your "Connect to network" preference value?
4. You seem to be after EAH work and BOINC is saying it doesn't need any for the moment (which is fine) but you say that new work was downloaded but didn't show in your work tab? The messages indicate that Seti work was received, so did you get that Seti work?
5. Is your computer crunching on something at the moment or are you completely out of work?
6. If you are crunching on something do you realise that BOINC is just trying to honour your resource shares?

Cheers,
Gary.

Kurt Calder
Kurt Calder
Joined: 20 Feb 05
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I was having the same

I was having the same problem. I also connect to both SETI and Einstein, and things stopped working about two days ago. Could not report results to SETI or get additional work from Einstein. I, however, did NOT detach the projects, etc. I followed the instructions mentioned earlier in this post and Suspended the SETI project. This allowed the Einstein project to start downloading new work and begin processing again.
Thanks, and hope this helps.
Kurt

jimpas
jimpas
Joined: 27 Nov 05
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Credit: 67581
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For some unknown (to me)

For some unknown (to me) reason, EAH finally downloaded a work unit. Strangley, though, it keeps on removing it from memory and restarting the crunching.
While I am able to download new work from SETI, I'm backed up sending 4 completed units due to their server problems.

In reply to the questions presented to me:
1. Presently, I am only running EAH & SETI.
2. My resource share is 100 (50% EAH, 50% SETI).
3. My connect to network value is: Always Available.
4. Yes, I received the SETI work unit.
5. At the time of the problem, there was nothing being crunched as there were no work units (aside from the SETI "ready for upload".
6. This appears not to be the case.

As I am writing this, low & behold, I finally got a download from EAH! However, I apologize for including so many messages below, but I do so only for EAH's observation.
Thanks.
Jim

Here are the messages for EAH since my last post:
12/5/2005 2:09:20 AM|Einstein@Home|Started upload of l1_0570.5__0570.7_0.1_T06_S4lD_3_0
12/5/2005 2:09:24 AM|Einstein@Home|Sending scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi
12/5/2005 2:09:24 AM|Einstein@Home|Reason: To fetch work
12/5/2005 2:09:24 AM|Einstein@Home|Requesting 8640 seconds of new work
12/5/2005 2:09:34 AM|Einstein@Home|Scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi succeeded
12/5/2005 2:09:36 AM||request_reschedule_cpus: files downloaded
12/5/2005 2:09:36 AM|Einstein@Home|Starting result l1_0570.5__0570.8_0.1_T06_S4lD_3 using einstein version 479
12/5/2005 2:09:44 AM|Einstein@Home|Finished upload of l1_0570.5__0570.7_0.1_T06_S4lD_3_0
12/5/2005 2:09:44 AM|Einstein@Home|Throughput 3049 bytes/sec
12/5/2005 2:10:45 AM|Einstein@Home|Sending scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi
12/5/2005 2:10:45 AM|Einstein@Home|Reason: To report results
12/5/2005 2:10:45 AM|Einstein@Home|Reporting 1 results
12/5/2005 2:10:50 AM|Einstein@Home|Scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi succeeded

12/5/2005 3:39:39 AM||Suspending computation and network activity - running CPU benchmarks
12/5/2005 3:39:39 AM|Einstein@Home|Pausing result l1_0570.5__0570.8_0.1_T06_S4lD_3 (removed from memory)
12/5/2005 3:39:40 AM||request_reschedule_cpus: process exited
12/5/2005 3:39:41 AM||Running CPU benchmarks
12/5/2005 3:40:40 AM||Benchmark results:
12/5/2005 3:40:40 AM|| Number of CPUs: 1
12/5/2005 3:40:40 AM|| 1826 double precision MIPS (Whetstone) per CPU
12/5/2005 3:40:40 AM|| 3036 integer MIPS (Dhrystone) per CPU
12/5/2005 3:40:40 AM||Finished CPU benchmarks
12/5/2005 3:40:41 AM||Resuming computation and network activity
12/5/2005 3:40:41 AM||request_reschedule_cpus: Resuming activities
12/5/2005 3:40:41 AM|Einstein@Home|Restarting result l1_0570.5__0570.8_0.1_T06_S4lD_3 using einstein version 479

12/5/2005 9:41:45 AM|Einstein@Home|Computation for result l1_0570.5__0570.8_0.1_T06_S4lD_3 finished
12/5/2005 9:41:47 AM|Einstein@Home|Started upload of l1_0570.5__0570.8_0.1_T06_S4lD_3_0
12/5/2005 9:41:47 AM||Couldn't connect to hostname [einstein.phys.uwm.edu]
12/5/2005 9:41:48 AM|Einstein@Home|Temporarily failed upload of l1_0570.5__0570.8_0.1_T06_S4lD_3_0: system I/O
12/5/2005 9:41:48 AM|Einstein@Home|Backing off 1 minutes and 0 seconds on upload of file l1_0570.5__0570.8_0.1_T06_S4lD_3_0

Omitted 9 instances of "unable to connect" as I still cannot get BOINC to connect through my dial-up - I'll bring that up on another thread.

12/5/2005 11:14:53 AM|Einstein@Home|Started upload of l1_0570.5__0570.8_0.1_T06_S4lD_3_0
12/5/2005 11:15:11 AM|Einstein@Home|Finished upload of l1_0570.5__0570.8_0.1_T06_S4lD_3_0
12/5/2005 11:15:11 AM|Einstein@Home|Throughput 2589 bytes/sec
12/5/2005 11:15:12 AM|Einstein@Home|Sending scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi
12/5/2005 11:15:12 AM|Einstein@Home|Reason: To report results
12/5/2005 11:15:12 AM|Einstein@Home|Reporting 1 results
12/5/2005 11:15:17 AM|Einstein@Home|Scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi succeeded
12/5/2005 1:37:07 PM|Einstein@Home|Sending scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi
12/5/2005 1:37:07 PM|Einstein@Home|Reason: Requested by user
12/5/2005 1:37:07 PM|Einstein@Home|Note: not requesting new work or reporting results
12/5/2005 1:37:12 PM|Einstein@Home|Scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi succeeded
12/5/2005 5:02:30 PM|Einstein@Home|Sending scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi
12/5/2005 5:02:30 PM|Einstein@Home|Reason: Requested by user
12/5/2005 5:02:30 PM|Einstein@Home|Note: not requesting new work or reporting results
12/5/2005 5:02:35 PM|Einstein@Home|Scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi succeeded
12/5/2005 5:02:59 PM|Einstein@Home|Resetting project
12/5/2005 5:02:59 PM||request_reschedule_cpus: exit_tasks
12/5/2005 5:02:59 PM||request_reschedule_cpus: project op
----- (The group below is repeated 19 times over 5 hrs 20 mins., so I'm showing only the first group.)
12/5/2005 6:03:04 PM|Einstein@Home|Sending scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi
12/5/2005 6:03:04 PM|Einstein@Home|Reason: To fetch work
12/5/2005 6:03:04 PM|Einstein@Home|Requesting 8640 seconds of new work
12/5/2005 6:03:04 PM||Couldn't connect to hostname [einstein.phys.uwm.edu]
12/5/2005 6:03:09 PM|Einstein@Home|Scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi failed with a return value of -106
12/5/2005 6:03:09 PM|Einstein@Home|No schedulers responded
-----
12/6/2005 1:32:50 AM|Einstein@Home|Sending scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi
12/6/2005 1:32:50 AM|Einstein@Home|Reason: To fetch work
12/6/2005 1:32:50 AM|Einstein@Home|Requesting 8640 seconds of new work
12/6/2005 1:32:55 AM|Einstein@Home|Scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi succeeded
12/6/2005 1:32:57 AM|Einstein@Home|Started download of einstein_4.79_windows_intelx86.exe
12/6/2005 1:32:57 AM|Einstein@Home|Started download of einstein_4.79_windows_intelx86.pdb
12/6/2005 1:37:53 AM|Einstein@Home|Finished download of einstein_4.79_windows_intelx86.exe
12/6/2005 1:37:53 AM|Einstein@Home|Throughput 5816 bytes/sec
12/6/2005 1:39:38 AM|Einstein@Home|Finished download of einstein_4.79_windows_intelx86.pdb
12/6/2005 1:39:38 AM|Einstein@Home|Throughput 7660 bytes/sec
12/6/2005 1:39:39 AM||request_reschedule_cpus: files downloaded
12/6/2005 1:39:39 AM|Einstein@Home|Starting result l1_0570.5__0570.5_0.1_T07_S4lD_3 using einstein version 479

----- (Here's where it keeps on removing the results from memory and restarting!)
12/6/2005 1:32:50 AM|Einstein@Home|Sending scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi
12/6/2005 1:32:50 AM|Einstein@Home|Reason: To fetch work
12/6/2005 1:32:50 AM|Einstein@Home|Requesting 8640 seconds of new work
12/6/2005 1:32:55 AM|Einstein@Home|Scheduler request to http://einstein.phys.uwm.edu/EinsteinAtHome_cgi/cgi succeeded
12/6/2005 1:32:57 AM|Einstein@Home|Started download of einstein_4.79_windows_intelx86.exe
12/6/2005 1:32:57 AM|Einstein@Home|Started download of einstein_4.79_windows_intelx86.pdb
12/6/2005 1:37:53 AM|Einstein@Home|Finished download of einstein_4.79_windows_intelx86.exe
12/6/2005 1:37:53 AM|Einstein@Home|Throughput 5816 bytes/sec
12/6/2005 1:39:38 AM|Einstein@Home|Finished download of einstein_4.79_windows_intelx86.pdb
12/6/2005 1:39:38 AM|Einstein@Home|Throughput 7660 bytes/sec
12/6/2005 1:39:39 AM||request_reschedule_cpus: files downloaded
12/6/2005 1:39:39 AM|Einstein@Home|Starting result l1_0570.5__0570.5_0.1_T07_S4lD_3 using einstein version 479
-----

12/6/2005 2:25:45 PM|Einstein@Home|Computation for result l1_0570.5__0570.5_0.1_T07_S4lD_3 finished
12/6/2005 2:25:45 PM|Einstein@Home|Starting result l1_0570.5__0570.8_0.1_T07_S4lD_2 using einstein version 479
12/6/2005 2:25:47 PM|Einstein@Home|Started upload of l1_0570.5__0570.5_0.1_T07_S4lD_3_0
12/6/2005 2:26:04 PM|Einstein@Home|Finished upload of l1_0570.5__0570.5_0.1_T07_S4lD_3_0
12/6/2005 2:26:04 PM|Einstein@Home|Throughput 3021 bytes/sec
--- end of messages.

jimpas
jimpas
Joined: 27 Nov 05
Posts: 8
Credit: 67581
RAC: 0

I will try this should the

Message 20463 in response to message 20461

I will try this should the same problem arise again, even if BOINC is only waiting to upload and has nothing to work on. Thanks.
Jim

Quote:
I was having the same problem. I also connect to both SETI and Einstein, and things stopped working about two days ago. Could not report results to SETI or get additional work from Einstein. I, however, did NOT detach the projects, etc. I followed the instructions mentioned earlier in this post and Suspended the SETI project. This allowed the Einstein project to start downloading new work and begin processing again.
Thanks, and hope this helps.
Kurt


Gary Roberts
Gary Roberts
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Joined: 9 Feb 05
Posts: 5851
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Jim, Thanks very much for

Message 20464 in response to message 20462

Jim,

Thanks very much for your detailed reply. Also thanks very much for the messages log. There's absolutely no problem in posting even more than this if it helps sort out a problem. For your information, I've set out some advice here on why EAH is reluctant to download as you are discovering.

Quote:
For some unknown (to me) reason, EAH finally downloaded a work unit. Strangley, though, it keeps on removing it from memory and restarting the crunching.

What exactly do you mean by this?? Are you talking about the normal switching from one project to the other to honour your resource share?

Quote:
While I am able to download new work from SETI, I'm backed up sending 4 completed units due to their server problems.

From my own experience, uploading is just about impossible and downloading not much better. The occasional downloads do happen though.

Quote:
In reply to the questions presented to me:
...
3. My connect to network value is: Always Available.

Actually, I was looking for the "Connect to network every x.xx days" value. The others are all fine thanks. I'm guessing this one is 0.1 days (the default).

Quote:
...
6. This appears not to be the case.

Actually it probably is because BOINC knows it hasn't been doing enough Seti to honour the resource share. BOINC wants to do Seti because Seti is owed a debt. BOINC can't know there is little prospect of the Seti server problems being fixed any time soon. BOINC assumes that Seti might deliver work very soon so it restricts EAH which has already had more than its fair share.

Quote:
As I am writing this, low & behold, I finally got a download from EAH! However, I apologize for including so many messages below, but I do so only for EAH's observation.
Thanks.
Jim

No problem. I'll pick out some particular messages to comment on. You divided the log into blocks by having blank lines or other separators so I'll refer to these as "Block 1" to "Block 7"

Block 1 - All normal activity with EAH uploading, downloading, reporting, etc.

Block 2 - Benchmarks were done so normal activity.

Block 3 - Here is a problem. For some reason your dialup connection didn't seem to be working. I have no experience of dialup or how reliable it is. I haven't noticed any server problems at EAH over the last couple of days so I don't think it's a BOINC problem. From your log, it lasted about 1.5 hours and then suddenly was gone.

Block 4 - Between 11:14am and 6:03pm is interesting. The bit at 11:15 is quite normal. Nothing further until 1:37pm where you decide to force a manual update and BOINC "scolds" you by saying "Note: not requesting new work or reporting results". You tried again at 5:02pm with the same result so then you decided to "reset" the project. Unfortunately this will just make matters worse.

It's very hard to give you the full story here because you have left out all the seti messages from what you show. I presume that while you were trying to force BOINC to get more EAH work, Seti was actually crunching away, wasn't it? There are probably zillions of failed upload/download messages from Seti but that's OK. You really need to learn to trust BOINC.

The best way to allow EAH to have more work is not to thrash EAH by resetting it but simply to suspend the dodgy project (seti) and get it out of the equation. That's the best way to tell BOINC that Seti is down. Notice that when you reset a project you throw away all the project files and executables so you have to go and download them all again.

Block 5 - This is the bit that starts at 6:03pm and is repeated 19 times umtil success at 1:32am. You reproduce the first block which has the error code -106. Here is the error code listing in the Wiki and there is quite a bit of detail about -106. I have a lot of machines crunching EAH and I've seen zero problems connecting. I find it hard to believe that there could have been a 7.5 hour problem with the servers. This is the sort of problem you would expect in trying to contact Seti but not EAH. How good is your internet connection and ISP? Do you ever see lots of problems trying to browse? I've no idea why you are having 19 repeats of this.

Block 6 - Finally at 1:32am you are able to download all the needed stuff (programs) for EAH to start again. By 1:39am the downloads are complete and you've started crunching again. For this period between 6.03pm and 1:39am what was seti doing? Was it crunching?

Block 7 - This is the bit where you say things are being removed from memory. All I can see is an exact duplicate of the previous block. Did you copy and paste the wrong stuff??

Quote:
12/6/2005 1:39:39 AM|Einstein@Home|Starting result l1_0570.5__0570.5_0.1_T07_S4lD_3 using einstein version 479
12/6/2005 2:25:45 PM|Einstein@Home|Computation for result l1_0570.5__0570.5_0.1_T07_S4lD_3 finished

These two lines show a result starting and finishing. The elapsed time is less than 1 hour so this result was partly crunched at some earlier time. I can't find any evidence of this earlier crunching in the edited version of the log you have supplied. We really need the full logs, no matter how big they are, if we are going to work out what's happening.

Also, another thing, your log starts with the large data file "l1_0570.5". It also finishes with the same large data file. Yet there was at least one "reset" in the middle. By definition, a project reset throws away all current data and downloads a new lot. There was no evidence of the downloading of a new large data file in your log so I'm very puzzled. Did you actually do a Project reset??

Please don't take this as some sort of inquisition - that's certainly not my intention. I'd just like to find out what is causing your problems when you shouldn't really be having any. Not from EAH anyway.

Cheers,
Gary.

Lynette
Lynette
Joined: 1 Dec 05
Posts: 13
Credit: 8501
RAC: 0

Hi, I am a new BOINC user,

Hi,

I am a new BOINC user, having always had the old SETI Classic,I am currently running SETI and EAH, dont seem to have a problem with SETI but EAH keeps telling me i have reached my daily quota of results, yesterday it told me that my limit was 2, today its 1.

This is all quite new to me and I admit to being totally un technically minded, can anybody explain this to me, I have gone through all the FAQ's and stuff but cant seem to find a reason or a solution. I have them at 50/50 usage but it seems that SETI is getting all the available time to crunch

Lynette

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